1 Bookings 1.1 A Booking can be made by telephoning WBH on 01929550688, completing a booking form, emailing info@warehamriverboathire.co.uk or in person by visiting WBH on Abbots Quay, Wareham. If a Booking is made by email it will not be confirmed until WBH responds to the customer’s email to confirm the Booking. 1.2 For an advance Booking, WBH may ask for a deposit of 50% of the booking price. This deposit can be paid by cheque, cash or bank transfer (please call or contact WBH for bank details). The remaining booking price is to be paid in full prior to the Hire. 1.3 If the customer cancels an advance Booking:(a) less than 48 hours prior to the hire, course, trip or tour the customer may lose his deposit and the remaining booking price may be withheld at WBH’s discretion; or(b) more than 48 hours prior to the hire, course, trip or tour then the deposit is fully refundable. 1.4 Any hire, course, trip or tour is subject to safe river and weather conditions. If WBH in its absolute discretion deem it necessary to cancel a hire, course, trip or tour, WBH will attempt to notify the customer prior to the hire, course, trip or tour and will offer the customer alternative dates. If an alternative date cannot be agreed between WBH and the customer, WBH will refund all monies the customer has paid to WBH. WBH will not be liable to the customer if it is not able to notify the customer prior to the cancellation.  

2 Customers obligations 2.1 The customer should arrive 10 minutes prior to the time of a hire, course, trip or tour. If the customer is going to be late for a hire, course, trip or tour, he should inform WBH as soon as possible. If the customer is late for the start of a hire, course, trip or tour, WBH will endeavour to accommodate the customer’s party however if this creates an unacceptable delay to other customers then the trip will leave without the customer’s party. In this scenario the customer’s deposit will not be refunded and the remaining booking price may be withheld at WBH’s discretion. 2.2 Customers that want to use their own kit or equipment must submit it to WBH for inspection. If in WBH’s discretion the customer’s kit or equipment is deemed unsuitable for use, then access to the hire, course, trip or tour may be refused by WBH unless the customer replaces the unsuitable kit or equipment with suitable kit or equipment or the customer agrees to use WBH’s kit or equipment. 2.3 The customer should:(a) ensure that all non-swimmers, weak swimmers and under 16s in the customer’s party make themselves known to WBH prior to a hire, course, trip or tour and wear life jackets or buoyancy aids at all times whilst on the water; (b) only land boats or equipment at designated landing areas (c) dress appropriately for fast changing weather conditions (additional clothing will not be provided by WBH); (d) abide by appropriate rules and regulations, if he intends to fish during a Hire and ensure that he holds all required licenses (e) use the boat and any equipment in a safe manner and comply with the river code; comply with all safety instructions given by WBH; (f) immediately inform WBH if there is an accident collision or injury to a third party or member of the customers party; and (g) comply with all safety instructions given by WBH. (h) not venture into Poole Harbour without the express permission of WBH (i) not smoke whilst on board any motor boat. 2.4 WBH discourages the consumption of alcohol by customers during a hire, course, trip or tour. Boats or any equipment should not be operated by anyone that is under the influence of alcohol. WBH reserves the right in its absolute discretion to refuse access to a hire, course, trip or tour or other equipment if it suspects that a customer is under the influence of alcohol. In these circumstances the customer will lose any deposit that is has paid to WBH but all of the remaining booking price will be refunded to the customer.

3 Damage and Liability 3.1 Any loss or damage to WBH’s equipment that is caused by the customer or a member of the customer’s party will be charged to the customer unless WBH agrees that the damage is due to fair wear and tear. 3.2 WBH will not be liable to the customer for any death, personal injury, or loss of or damage to any property of the customer arising from the hire, course, trip or tour unless that death, personal injury or loss of, or damage to property arises directly from the negligence of WBH, its employees or agents. 3.3 Subject to clause 3.2, WBH shall under no circumstances be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any business losses, or any indirect or consequential loss arising under or in connection with these Terms. 3.4 WBH does not accept any liability whatsoever for loss or damage to a customer’s personal belongings. WBH advises the customer not to take expensive, fragile or precious personal belongings with them. The customer should be aware that any water proof containers or bags supplied by WBH are not 100% reliable – any personal property taken onto the river is taken at the customer’s risk.

4 Miscellaneous 4.1 All customers will be treated fairly and in accordance with their needs regardless of sex, age, disability, ethnicity, nationality, sexual orientation or religious or other beliefs. 4.2 By accepting these Terms you are consenting to your name, date of birth, postcode, gender and email address being passed on to third parties either the Royal Yacht Association (RYA) or Canoe England, a division of the British Canoe Union (BCU), the governing body for canoeing in the UK. Details will be used for statistical reporting to support with monitoring participation. Personal data will be used only in accordance with the RYA and BCU’s notification under the Data Protection Act 1998 and in compliance with the Freedom of Information Act 2000. Your contact details will not be passed to third parties without your consent. 4.3 Dogs are welcome on all hire, course, trip or tours. 4.4 If a court finds any part of these Terms unenforceable, the rest will continue in force. 4.5 These Terms constitute the entire agreement between WBH and the customer. 4.6 WBH reserves the right to make amendments to these Terms without notice. 4.7 No variation of these Terms shall be effective unless it is in writing and signed by both WBH and the customer. 4.8 These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Complaints Policy – If you have been less than fully satisfied with the service you have received, we would welcome your comments so that we can rectify the problem and improve our service in the future. Please address all complaints to the proprietor Matthew Jones, Wareham Boat Hire Ltd, Abbots Quay, Wareham, Dorset BH20 4LQ. An acknowledgement will be sent within 3 working days or receipt. Your complaint will be fully investigated and a response will be sent within 14 days of receipt. If at that stage your complaint has not been resolved to your satisfaction and relates to either a BCU or RYA training course, you may ask for it to be passed to the BCU or RYA for further consideration.  All complaints will be recorded to enable us to monitor our performance.